Connecting a sending domain

Use your own domain for playbook email and inbox replies

Why connect your own domain?

Playbook send-email and Conversation inbox replies go out from the domain you connect. Every outbound email is DKIM-signed, SPF-aligned, and DMARC-compliant as your domain, so recipients see your brand in the From header and deliverability is tied to your sender reputation, not a shared PromoPilot address.

Connect steps

  1. Go to Integrations -> Email domains in the sidebar (CRM + Automations module).
  2. Enter the domain (e.g. mail.yourcompany.com).
  3. Copy the 6 DNS records into your DNS provider: 3 DKIM CNAMEs, 1 SPF TXT, 1 DMARC TXT, 1 MX.
  4. Click Re-check every few minutes until SES reports the domain verified (usually 5-30 minutes).
  5. Set from_email_domain_slug in your playbook send_email action.

Warmup ramp

Domain ageDaily cap
Day 1500
Day 21,000
Day 32,000
Day 45,000
Day 510,000
Day 625,000
Day 7+50,000
Abuse protection: Hard bounces suppress the contact immediately. Rolling 24h bounce rate > 4.5% or complaint rate > 0.1% auto-disables the domain to protect your SES reputation.

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